This page (together with the documents referred to) tells you the terms and conditions on which we, Magna Beds, supply any of the products (Products) listed on our online site.

These terms and conditions only apply if you are a consumer. Trade customers are subject to our trade terms and conditions which can be accessed by calling us.

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1. General

These Terms and conditions apply to all orders placed online and over the telephone. By placing an order with Magna Beds, you are accepting to abide by these conditions. Please read them carefully and contact our Customer Service team if you have any questions.
If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with Magna Beds.
Please note that these terms and conditions do not affect your statutory rights.

Service

Our site is only intended for use by people resident in the United Kingdom (mainland only) and we do not accept orders from individual’s resident elsewhere.

Orders and Contracts

By placing an order through our site, you warrant that:

You are legally capable of entering into binding contracts; and
You are at least 18 years old; and
You are resident in the United Kingdom (mainland only); and
You are accessing our site from the United Kingdom (mainland).

All orders are subject to acceptance. All details supplied to Magna Beds must be true and accurate.
If there are any problems with your order we aim to contact you as soon as we can.
All Images displayed are indications of the product, some items may have small variations in colour / shade dependant on fabric batchs.
To place an order with us please follow the step guide on our site or contact our sales team who will assist you or place the order over the telephone

Errors

In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made (please see section 3 for order contract information).
Any errors that have been made in the description of our products will be rectified as soon as possible.

Price and Payment

Prices displayed on our website are inclusive of VAT.
The total price payable, for all items ordered will be debited, from the account provided, at the time that the order is placed, once a contract has been made (see section 3 for order contract information).
We can only accept payments from U.K registered accounts.
We accept most major credit/debit cards including Visa, Delta, MasterCard and Switch and we use a secure payment method. We also accept payments made through Stripe.
All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.

Goods Availability

All products and services are subject to availability and may be withdrawn at any time.
Any goods that we are unable to supply will be refunded in full or the monies can be used for an alternative product.
Any items that are not in stock have a lead time. This lead time is an ESTIMATED time supplied to us by the manufacturer of the goods. The manufacturer aims to supply us with the goods within this time; however, this is not always possible. Where there are delays, we aim to notify you as soon as we are informed.

Made to Order / Made to Measure Items

These are goods that are not stock items and are made to your specific requirements, e.g. special sizes or items that are made to nonstandard specifications. It is important that you are happy with the items that you are purchasing as they are non-returnable and non-refundable (unless they are faulty or not as described).
Once the items have been made and/or dispatched to us you will then be unable to cancel this order and will not be entitled to any refund (unless the product has a manufacturing fault or was not as described).

Deliveries (next day service is subject to availability and terms*)

Please check over your items to ensure that they look to be intact before signing for them.
Notifications of claims – If your goods are damaged when you receive them, please note on the delivery sheet and refuse the items with the driver. Please contact Customer Services who will be happy to rectify this problem as soon as possible.
If you do sign for goods and later discover them to be damaged, please contact customer services as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
Shortages – It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact Customer Services. Incorrect items – Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact Customer Services.
We offer free, standard, weekday, delivery on all orders. Except any locations listed on our delivery policy or otherwise stated on the listing. Deliveries to the extra-chargeable postcodes will take up to 14 working days.
Please note: We do not deliver to Northern Ireland, Republic of Ireland and any non-mainland such as Isle-of-man, Isle-of-Wight, Channel Islands etc.
Please ensure that your property is directly accessible to a vehicle which is approximately the size of a fire engine. If there is no direct access for our delivery drivers, or the access is restricted for parking, the delivery may not be made and you will be responsible for the associated carriage charges.
Magna Beds cannot cover any losses arising from incomplete or damaged deliveries. It is essential that you carefully measure where your furniture will be placed and consider the route you will take to get it there.

Our delivery on products is only to the door inside your home and we do not offer a room of choice delivery. Any issues regarding delivery should be reported within 24 hours of receiving your product.

2. Deliveries – Days and Time

We use a carrier service for our National deliveries. Whilst they aim to deliver between the specified times, on the selected delivery date, we cannot guarantee this. Magna Beds are unable to cover any loss of earnings etc. for these occasions but will do our best to get your goods to you as soon as possible.
All of the items are delivered by ONE MAN (unless a two man service has been specified and paid for when required), to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property.
With larger items the driver may require some assistance to offload the items.
Please note the driver may call before turning up for delivery, but this cannot be guaranteed. However, you will be notified by the carrier service at least 24 hours prior to delivery.
Saturday deliveries are available at extra cost. We do not deliver on Sundays and Bank Holidays.

Failed delivery attempt

PLEASE DO NOT DISPOSE OF YOUR EXISTING ITEMS UNTIL YOU HAVE RECEIVED YOUR ORDER FROM US.
There are rare occasions where we may be unable to make the delivery to you on the agreed date, as such we do not advise that you dispose of any of the items that you are replacing until you have received and checked your items from us.
Although at Magna Beds we always strive to deliver within the agreed dates and times, we do occasionally come up against problems that can make this impossible. In the event that we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be aware that, where we use a carrier, we are not always able to control the delivery process and must rely on the information that we are given. Please be patient with us and we will do our very best to assist you.
If you have supplied incorrect delivery details we will do our best to get your items to you as soon as possible (once we have the correct information). However, there will be a charge for this (see section 9).
Please note that we cannot be held responsible for any losses arising from a late or failed delivery.

Deliveries to be amended

Amendments to date/addresses before the item has been dispatched from us – Free
Amendments to date/addresses after the items have been dispatched from us but before the delivery has been made – £10 (this may affect the delivery date)
Amendments to date/addresses after a delivery attempt has been made - £20 (this may affect the delivery date)
Failed delivery attempts, due to no one being at the property - £39 to reattempt (not guaranteed same day)
Failed delivery attempts, due to customer supplying incorrect information - £39 to reattempt (not guaranteed same day)

Risk

We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, Magna Beds will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
Once delivery has been made it is the customers responsibility to take reasonable care of the items.

Faulty items

If your item develops a fault, we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1979 but must be reported within 24 hours to Magna Beds.