Every order placed is important to us. We want our customers to feel fully supported throughout their entire shopping experience with Magna Beds, and that includes Returns & Refunds.



Returns

When buying from Magna Beds, you are purchasing a piece of furniture personalised to you. Every product that leaves our doors is hand made-to-order and individual to your specifications. We adopt policies and procedures designed to maximise value for our customers. For these reasons, we don't accept returns of personalised made-to-order items unless they are faulty or incorrect.

Please call our Customer Services Team on 01924 682283 to discuss further.

Any faults or damages need to be notified via email or telephone within 24 hours to Magna Beds.

We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.

In cases where a return is requested, we ask that your unwanted item is returned in the condition it was received.

Our made to order items consist of Bed Frames, Divan Bases, Ottoman Divans, Headboards and Mattresses. Please made sure you check the sizes and colours as when ordering these you are personalising the product and these will be classed as made to order. This does not affect your statutory rights.

Please note that mattresses cannot be returned for hygiene reasons if they have been removed from the original packaging.

Refunds / Exchange

Orders not yet delivered will be refunded within 7 days of notification. We will refund your purchase price, excluding our administration fee of £59.00 per item.

Orders that have been delivered and returned will be refunded within 7 working days after we receive your return into stock. We will refund your purchase price, excluding our administration fee of £59.00 per item. You will incur an additional charge if the item is damaged or used depending on the condition of product when received.

'MADE TO ORDER' products are non-returnable and non-refundable (unless they are faulty).

For security reasons, you will be refunded on the card or payment method that you used to place your order.

Failed deliveries

If you are not available in person to accept on the delivery day and 4-hour slot our courier company have agreed with you, we reserve the right to charge a fee of £39 for re-delivery. All re-deliveries will respect our rolling delivery schedule, van capacity & availability in your local area.

If you would like any further information please email us on info@magnabeds.com or call 01924 682283

100 Reviews

Reviewsio

4.9 Rating 100 Reviews

Lynne

Verified Customer

Stunning headboard! Looks fabulous in my room. Beautifully crafted, prompt service and delivery with excellent communication throughout the process of dejection, fabric choice, measurements and size

9 days ago

Sandra Boultwood

Verified Customer

Very prompt service courier very very helpful and kind so impressed

18 days ago

David Stockton

Verified Customer

Excellent service order was easy and delivered quickly

19 days ago

Anonymous

Verified Customer

Excellent quality and fast delivery. Will be ordering from them again!

1 months ago

bernadette mcconville

Verified Customer

Excellent, wonderful, awsome, service. i picked some samples first, then ordered it online. it came in about 10 days, from a u.k. company. The delivery person was wonderful, so helpful. They were 2 single stand alone headboards, i loved them, i ordered the Lipped chesterfield upholstered ones, fabric, naples soft velvet, with buttons to match. i keep looking at them in the bedroom and thinking how wonderful they are, with the jewel buttons down each side. the company is easy to phone and speak to someone who told me when i would receive them, tracking was great. i would recommend this company and buy again.

1 months ago

Geoff Young

Verified Customer

excellent product, well made, easy to fit and kept up todate with order progress.

1 months ago

Tim mullett

Verified Customer

Magna beds service was superb, however their courier leavs a lot to be desired

1 months ago

Emma Smith

Verified Customer

Excellent customer service and good communication with the courier too. Great product and quality at a very competitive price.

1 months ago

Anonymous

Verified Customer

We are very pleased with our headboard. We looked at similar ones in bed stores which were at least 3 times the price so we were a bit dubious. But this was unfounded as the quality and finish is excellent. It is solidly made and very heavy. It was made to order. The communication was excellent from order to delivery. It arrived on time and very well wrapped/protected. We would happily buy from Magna Beds again and would recommend.

2 months ago

Anonymous

Verified Customer

Excellent customer service

2 months ago