Every order placed is important to us. We want our customers to feel fully supported throughout their entire shopping experience with Magna Beds, and that includes Returns & Refunds.



Returns

When buying from Magna Beds, you are purchasing a piece of furniture personalised to you. Every product that leaves our doors is hand made-to-order and individual to your specifications. We adopt policies and procedures designed to maximise value for our customers. For these reasons, we don't accept returns of personalised made-to-order items unless they are faulty or incorrect.

Please call our Customer Services Team on 01924 682283 to discuss further.

Any faults or damages need to be notified via email or telephone within 24 hours to Magna Beds.

We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.

In cases where a return is requested, we ask that your unwanted item is returned in the condition it was received.

Our made to order items consist of Bed Frames, Divan Bases, Ottoman Divans, Headboards and Mattresses. Please made sure you check the sizes and colours as when ordering these you are personalising the product and these will be classed as made to order. This does not affect your statutory rights.

Please note that mattresses cannot be returned for hygiene reasons if they have been removed from the original packaging.

Refunds / Exchange

Orders not yet delivered will be refunded within 7 days of notification. We will refund your purchase price, excluding our administration fee of £59.00 per item.

Orders that have been delivered and returned will be refunded within 7 working days after we receive your return into stock. We will refund your purchase price, excluding our administration fee of £59.00 per item. You will incur an additional charge if the item is damaged or used depending on the condition of product when received.

'MADE TO ORDER' products are non-returnable and non-refundable (unless they are faulty).

For security reasons, you will be refunded on the card or payment method that you used to place your order.

Failed deliveries

If you are not available in person to accept on the delivery day and 4-hour slot our courier company have agreed with you, we reserve the right to charge a fee of £39 for re-delivery. All re-deliveries will respect our rolling delivery schedule, van capacity & availability in your local area.

If you would like any further information please email us on info@magnabeds.com or call 01924 682283

81 Reviews

Reviewsio

4.8 Rating 81 Reviews

Richard John Buckingham

Verified Customer

The item was delivered on time and very well wrapped. The headboard was perfect in colour, shape and condition. It is a lovely addition to the bedroom. A great item at a good price.

1 days ago

Anonymous

Verified Customer

2nd bed I have bought from Magna and it's perfect. Really well made, very sturdy and heavy. Excellency value for money compared to other versions I'd seen. Service is very professional and brilliant customer service. I would definitely recommend

1 days ago

Zoe Hewitson

Verified Customer

Stunning headboard, I love it so much! I bought the wall mounted Chesterfield and dubious how secure the wall fitting would be but it was really easy to fit and super secure. Thick padding and super soft material give it a luxurious feel. I've added a photo before the room has been dressed so won't give the best impression but I can't wait to get my bed back in the room x thank you!

5 days ago

Karen Kitchen

Verified Customer

Really pleased with our purchase of a quarterised bed and wall mounted headboard. The staff were really helpful The bed and headboard are good quality Arrived well packaged Easy to assemble Thanks for a great service Would recommend

29 days ago

Ralph Donner

Verified Customer

Excellent products, service and communications

1 months ago

Mark Cox

Verified Customer

Great headboard. Great price. Great service. A all round great experience. I will definitely be using Magnabeds again.

1 months ago

Jacquie Moore

Verified Customer

Good service

1 months ago

Corinne Welch

Verified Customer

It's fantastic! It's heavy, but boy is it comfortable! It looks luxurious and is, a very good price too.

2 months ago

Anonymous

Verified Customer

Absolutely excellent service and love our new bed!

2 months ago

Alison Taylor

Verified Customer

Beautiful wm HB bought. Well made. Great price. Excellent packaging. Only thing I don’t like is the advertising of free delivery to mainland UK with costs for remote areas. All the chargeable postcodes are Scotland and Wales! I live in Scottish Borders which is not remote but am chargeable. Say free to England but costs apply to Wales & Scotland. Very happy with the purchase.

2 months ago